Support

Need help? Email klaudzstudio@gmail.com. Please include your iOS version and what happened. There's no need to send your gift list.

Common questions

My gifts don't show up on my other device
Check that both devices are signed in to the same Apple Account, that iCloud is on for Noel Notes (Settings → [your name] → iCloud), and that both are online. Then open Noel Notes on both. New changes can take a few minutes to arrive.
I turned the lock off, but my other device is still locked
That's on purpose. Turning the lock on protects all your devices, but turning it off only unlocks the device you're using, so nobody can unlock your list from another device. Turn it off in Noel Notes → Settings on each device.
The lock says this device needs a passcode
The lock was turned on on another of your devices, and this one has no passcode to check. Set one in Settings → Face ID & Passcode (or Touch ID & Passcode), then open Noel Notes again.
How do I keep my list a surprise?
- Turn on the lock in Noel Notes → Settings.
- A shared wishlist only includes gift ideas, never what you've already bought.
- Exported files have neutral names.
I'm not getting Christmas reminders
Turn on Christmas Reminders in Noel Notes → Settings, and check that notifications are allowed for Noel Notes in Settings → Notifications.
How do I delete my data?
Delete the app from your device. To remove the iCloud copy too, open Settings → [your name] → iCloud → Manage Account Storage → Noel Notes. See the Privacy Policy for details.